Obtaining a new user login and password

If you are a new user to Penelope, please contact the Quality Analyst (e-mail directly or using the contact form), stating

• your first and last name
• the agency you work for
• your position

You will be sent a username and temporary password. Please change your password immediately.

Locked out of your account due to too many attempts?

If you try to enter your password and are unsuccessful too many times, Penelope will lock your account. Use to contact form below and indicate that you have been locked out of your account. Please specify if you need your password reset.

Forgot your password?

If you forget your password, your password will be reset and you will be sent a new temporary password, which you must change, immediately. Use this form: Penelope Support Request